Shop sends Mail with order cancellation
We currently have a problem with our shop sending cancellations to our customers after they have successfully created and payed an order.
They place an order, pay and everything works fine. The status of the order is correct as well.
But after a few minutes our system creates an cancellation document and sends it via mail to our customer.
Anyone an idea whats the problem here?
Thanks a lot in advance.
All the best