Cannot install plugins or themes on new WordPress installation at Cloudways

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php – Cannot install plugins or themes on new WordPress installation at Cloudways

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Brand new WP application on Cloudways hosting. Their tech support unable to resolve. Updating via backend or WP CLI results in error. Directory created but files not copied into it. Seems to be a PHP error.

Installing Media Cleaner – Clean & Optimize Space (6.4.5)                                                                                                
Downloading installation package from https://downloads.wordpress.org/plugin/media-cleaner.6.4.5.zip...                                                  
Unpacking the package...                                                                                                                                 
Installing the plugin...                                                                                                                                 
PHP Fatal error:  Uncaught Error: Call to undefined function fcp_copy_dir() in /home/path/to/my/wordpress/app/public_html/wp-admin/includes/fi
le.php:1896                                                                                                                                              
Stack trace:                                                                                                                                             
#0 /home/path/to/my/wordpress/app/public_html/wp-admin/includes/class-wp-upgrader.php(596): copy_dir()                                        
#1 /home/path/to/my/wordpress/app/public_html/wp-admin/includes/class-wp-upgrader.php(798): WP_Upgrader->install_package()                    
#2 /home/path/to/my/wordpress/app/public_html/wp-admin/includes/class-plugin-upgrader.php(137): WP_Upgrader->run()                            
#3 phar:///usr/local/bin/wp/vendor/wp-cli/extension-command/src/Plugin_Command.php(552): Plugin_Upgrader->install()                                      
#4 phar:///usr/local/bin/wp/vendor/wp-cli/extension-command/src/WP_CLI/CommandWithUpgrade.php(209): Plugin_Command->install_from_repo()                  
#5 phar:///usr/local/bin/wp/vendor/wp-cli/extension-command/src/Plugin_Command.php(809): WP_CLI\CommandWithUpgrade->install()                            
#6 [internal function]: Plugin_Command->install()                                                                                                        
#7 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Di in /home/path/to/my/wordpress/app/public_html/wp-admin/includes/file.php on lin
e 1896                                                                                                                                                   
Fatal error: Uncaught Error: Call to undefined function fcp_copy_dir() in /home/path/to/my/wordpress/app/public_html/wp-admin/includes/file.ph
p:1896                                                                                                                                                   
Stack trace:                                                                                                                                             
#0 /home/path/to/my/wordpress/app/public_html/wp-admin/includes/class-wp-upgrader.php(596): copy_dir()                                        
#1 /home/path/to/my/wordpress/app/public_html/wp-admin/includes/class-wp-upgrader.php(798): WP_Upgrader->install_package()                    
#2 /home/path/to/my/wordpress/app/public_html/wp-admin/includes/class-plugin-upgrader.php(137): WP_Upgrader->run()                            
#3 phar:///usr/local/bin/wp/vendor/wp-cli/extension-command/src/Plugin_Command.php(552): Plugin_Upgrader->install()                                      
#4 phar:///usr/local/bin/wp/vendor/wp-cli/extension-command/src/WP_CLI/CommandWithUpgrade.php(209): Plugin_Command->install_from_repo()                  
#5 phar:///usr/local/bin/wp/vendor/wp-cli/extension-command/src/Plugin_Command.php(809): WP_CLI\CommandWithUpgrade->install()                            
#6 [internal function]: Plugin_Command->install()                                                                                                        
#7 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Di in /home/path/to/my/wordpress/app/public_html/wp-admin/includes/file.php on lin
e 1896                                                                                                                                                   
Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website.